LaVid Launchpad
Setup Progress
0%
0 of 6 Completed
1. Review Overview
In Progress
2.Review Request Timing
Not Started
3. Review Request Message
Not Started
4. Negative Feedback Handling
Not Started
5. Review Follow-Ups
Not Started
6. Review Widget & Display
Not Started
Need Help?
We're here to help you every step of the way.
Set Up Your Review System
Let's configure how your business collects, manages and displays customer reviews
Get more 5-star reviews
Build more trust & credibility
Grow your local reputation
What You'll Need
Have the following ready before you start.
Google Business Profile Link
Direct link to your Google review page
Preferred review platform
Where you want reviews to be left
Customer preferences
How you want to handle feedback
Message styles
The tone and content of your messages
Reviews requests
Timing and triggers for automatic requests
Who should be notified
If negative feedback is received
Review System Setup
Complete each step to activate your automated review system.
1. Review Platform
Choose where you want happy customers to leave reviews.
2. Review Request Timing
Set when review requests should be sent automatically
3. Review Request Message
Customise the SMS and email messages sent to your customers
4. Negative Feedback Handling
Set up how unhappy customers are handled and who gets notified
5. Review Follow-Ups
Configure automatic reminders for customers who don't leave a review.
6. Review Widget & Display
Choose how and where to display reviews on your website
Why Reviews Matter
Builds trust with new customers
Improves local search rankings
Increases enquiries & bookings
Social proof that works 24/7
Best Practice Tip
Request reviews when customers are happiest. Right after a successful job. We'll help you automate the timing and follow-ups.
Reputation Protection
Our system helps you capture negative feedback privately first, so you can resolve issues before they become public reviews.
Need Help?
Our team is here if you get stuck at any point.